I purchased a BMW car unseen from Haus of Imports. The car was in excellent shape for its age and priced fairly. While I was nervous about buying a car from another State (I am from California) and without first-hand knowledge of its condition, I continued with the purchase because the agent who helped me, Gezim, was responsive, fair, and provided any and all information I requested - including a video of the interior and exterior, along with a scan of the OBDII port before it left his dealership.
I had issues with shipping ONLY because I made the decision to arrange for shipping myself. What resulted was burning 7 days and multiple phone calls to entities that could not perform. Once I shared my problem with Gezim, he made a few phone calls, and my car was shipped from IL to CA within 48 hours. Lesson learned I should have listened to Gezim and had his dealership arrange for shipping directly. Also, the shipping fee did not change based on their help. The dealership did not tack on an additional fee to cover their time. Their shipping quote was identical to the amount I was quoted directly from the drivers.
Because it's Covid, and everyone is moving slower than usual, the title to the vehicle was delayed a bit. I reached out to the owner, Roni, who IMMEDIATELY took control of the situation, stopped whatever he was doing, called me directly to tell me he was resolving it, sent someone to pick up the title in person and within 3 days, the paperwork was at my door, via FedEx overnight mail.
I couldn't have asked for a better car buying experience. Whatever slight hiccups there were, the dealership took full responsibility for. And they understand the value of treating clients with respect and honesty.
So if you're on the fence about buying from these folks, you can contact me directly so I can share with you my experience. The car was as described, the pricing was fair, they helped me with shipping, and took responsibility for the delayed title work. No regrets here. Only gratitude.
Charmaine M. Kennedy, J.D.
"Roni, Mary, Bob and Beckham were all very friendly and had the Audi we were looking at detailed, and ready to go when we drove up to test drive it....we loved it and bought it on the spot!!!! A++++++ Buy with confidence!"
"Purchased a Mercedes-Benz S63 AMG with the rear entertainment. We finalized the paperwork fairly quickly. The best part about it, I got the vehicle shipped to me (Inclosed trailer) under the one-week cross country in excellent condition! Thank you for the service but more importantly, thank you for protecting my $70,000 investment."
If you are looking to buy a car, or just to look at something new in the Burr Ridge or Lemont area, this is the first place you should check out! I went to a lot of different dealerships that were in my price range, from Joliet all the way to Tinley Park. None of them really had what I wanted, for the price I was willing to pay. Haus of Imports was not only extremely affordable, they actually treat you like family.
My wife and I looked at some of the cars they had in stock. They had everything from Volvo to Mercedes-Benz to even a few BMWs, but we knew we were going to probably buy the BMW X3 that they had just got in a day ago. We loved that SUV as soon as we sat in it to look it over. When we took it for a test drive, we knew that was the car we were going to buy. We had the pleasure of doing business with Roni, who made the boring paperwork part actually enjoyable. I think the best part is you can buy with confidence, as they offer a 15 day, 500 mile warranty with their vehicles. That is something you won't get if you try to save a few dollars buying from a private party. I have now owned my SUV for over 2 months and I can say buying a car from Haus of Imports was one of the best choices I have ever made.
This is not your average dealership. This is a family owned operation. Who takes you into consideration when purchasing your vehicle. Its not just about selling you a vehicle its about forming a relationship with you. Roni goes above and beyond. I bought over 30 cars in my life and Roni is very different. He is awesome and his family is great 👍 I look forward on purchasing all my vehicles from them from now on. One of the best experiences ive ever had. Thank you HOI
They are very professional, friendly and kind. I bought MERCEDES GL 450 last month and I’m very satisfied with my car. Thank you Roni for giving us a great deal on this amazing MERCEDES GL 450 !!! 👍
Great service! The salesmen working for HOI are extremely helpful and made my decision in buying my Harley very easy. They gave me the full layout of the motorcycle and were super informative. They made my experience with the shop very comfortable and will definitely be using their expertise again in buying another motor vehicle. Will be recommending HOI to all my friends and family. Keep killing it!
Top notch! 100% recommend Haus of Imports...Roni is the best! We made a trade site unseen from another state. It was a surprise for my wife. Roni had the car to me within 2 days of our first conversation in time for my wife's birthday. Roni was on top of everything to meet my deadline and we closed the deal and shipped the car in record time. The car was exactly as described and its rare to find such great people to work with these days! I can't wait to surprise her when she gets home from work tonight. Thanks again Roni and Haus of Imports!
I drove from Michigan to purchase a 2015 BMW M4
Roni is a very good guy, and his team is so amazing! Thank u guys!
I had previously purchased a vehicle online and wound up with a bucket of rust. I was reluctant to purchase from a dealer 700 miles from home...and now I am THRILLED to know about Haus of Imports. These guys got me into a great car that I couldn't find locally, and were on the ball every step of the way. Shipping was my second biggest concern, only compared to the question "am I getting what I think I'm getting?" They took care of both! The car is beautiful and exactly as described. The shipping was done for less than I could find online (and I didn't get all the spam calls from the online sites). There was an opportunity for the dealer to go the extra mile AFTER I purchased the car. It was a relatively small issue in the big picture, but Roni - the President and CEO took it personally and made everything right. This extra step told me all I needed to know. I am glad I got my 'new' car from these guys, and I will be working with them next time I am in the market for a clean import!
Thank you Haus of Imports, Got my daughter her dream car. Big Thanks to Roni
I highly recommend Haus of Imports! I found a VW Tiguan online, called the dealership to get some information on the Vehicle & the Salesman, Alex, was a great help. I live in Michigan and was unable to make it to the dealership to test drive the car. While I know it is a risk to buy a car without test driving it. Alex went above and beyond to answer all my questions, and make me feel very comfortable with the purchase. I was able to work with him over the phone, he was excellent when it came to explaining the steps that needed to be taken, and the car was delivered to my home on a semi truck within 5 days of our initial conversation. The car was delivered, absolutely spotless and everything that I hoped it would be. Also, I noticed that there was a chip in the windshield after it was delivered. I called Alex and he apologized that they missed that. I got an estimate for a new windshield and they mailed me a check. Great customer service, great communication and I am so very happy with my vehicle . Thank you, Alex & Roni !
Super happy with my purchase of a Bentley GT. Thanks for the fast shipping to ATL
This by far has to be the best car transaction I have ever done. I was leery about traveling to Chicago to even look at a vehicle. I figured it would be a waste of time. I couldn't have been more wrong. My 2013 BMW is hands down the BEST car I have ever owned. These guys were awesome to work with. Roni, Bekim and Mike went out of their way to make this an awesome experience! Thanks guys!!!
Thank you Mike for the amazing deal on the 2000 Jeep Wrangler Sport! Wonderful experience buying from here!
I highly recommend Haus of Imports to all my friends. The staffs are very accommodating. Very good experience. Thanks to Roni and Mike and the rest of the staffs. I will enjoy my Porsche 911 for a long long time!
Great customer service, amazing selection! Very helpful and knowledgeable team. Good guys that want to get you in the right car for you not just any car to get the sale. Will be buying all my vehicles from them in the future. You want quality foreign vehicles this the place to go. Proud owner of New Mercedes C350 Coupe from them!
Thank you Mike for all your help. We love the BMW 320 Really liked the service and how friendly the team is.
Roni and Mike provided excellent service ! I’m in love with my new Mercedes Benz C250. Great dealership, they also have a huge inventory that’s filled with amazing luxury vehicles. I would recommend them to anyone !
Very grateful for the folks at Haus of Imports. It's a family business and you can tell that they really value treating people well, from the first moment you walk in until you are driving away (with or without purchasing). I was struck by their attentiveness to us, and willingness to discuss things at any point. Roni, Bob, Alex, Mike, and the others are easy to talk to, friendly, and they make time for answering questions. The whole experience was great, and the combination of their knowledge and eagerness to work with you is worth a lot when it comes to car-buying!
Thank you Haus Of Imports for helping me with my transportation needs. After spending all day driving around to other dealerships I didn’t like either the price the appearance of the place or the unfriendliness of the salesman. But at Haus Of Imports they are friendly and very very helpful. I love my car and the dealership. I will be referring friends and family to them.
Thank you Alex and the HOI family for the great customer service and help. It was a great pleasure doing business with you. We are very happy customers!!!
Really nice dealership!!! Very down to earth and ready to put you in the right vehicle!!! Very pleasant experience!!! Nice family owned operation I will be sending friends and family to!
This by far has to be the best car transaction I have ever done. I was leery about traveling to Chicago to even look at a vehicle. I figured it would be a waste of time. I couldn't have been more wrong. My 2013 BMW is hands down the BEST car I have ever owned. These guys were awesome to work with. Roni, Bekim and Mike went out of their way to make this an awesome experience! Thanks guys!!!
Great experience with the whole team, drove the car over 300 miles and it’s wonderful. I want to thank all of them for the great customer service they provided and will see you in the future
When I came in I thought it was to good to be true from the deal to the car to the staff. They got me approved just the way I wanted I am extremely satisfied thanks HOI!!
*UPDATE*
I have just purchased my 2nd vehicle from HOI within a Week! I got my mother a beautiful surprise for her birthday.
Thanks again Haus of Imports!
I must say this will be the first review that I have ever written in 42 years... I had a terrific experience coming to Haus of Imports to buy my car. These guys will take away the Stereo Typical idea of the pushy, aggressive and relentless tactics we've been through or heard about. Once you come into Haus of Imports and give Roni & Bekim a chance to get you in the car that you want. You will walk away like me. 110% satisfied... I got my car and I also made a couple of friends.
I wanted to wait a few months before writing a review. Sometimes you buy a car and don't realize for some time what the hidden issues might be.
Well, in this case, I was sold a nearly perfect Porsche Cayenne Turbo, and I couldn't be happier. No issues whatsoever. Just pure driving pleasure. Haus of Imports sold me a fantastic car. Doing business could not have been quicker, easier or more painless. I got top dollar for my trade in, and drove away in the Porsche in no time. Highly recommended!
(Translated) I bought a Mercedes E550 here, the prices are reasonable, I am very pleased, all are friendly and help! Thank you! I will recommend this location!
(Original)
Am procurat de aici un Mercedes E550, prețurile sunt rezonabile, sunt foarte mulțumit, toți sunt prietenoși și te ajuta! Multumesc! O sa recomand aceasta locatie!
I am late making this post because I wanted to see how things turned out. We purchased on September 7th.
We had been searching for a car for my grand daughter for a couple of months. We saw a car at HOI and Robert got us in for a test drive. We decided to purchase the car and it took maybe two hours to get the paperwork done, it was really quick and efficient. Robert, Roni and Mary were great!
We found some issues with the car and took it back. Roni honored the warranty and addressed the issues with the car, so HOI keeps their word and is an honorable dealership. We presented the car to my granddaughter and she LOVED IT!
Will definitely buy from them again. Robert and Roni - THANK YOU!!!
This was the best used car buying experience I have had. Excellent to work with and stand behind their commitments. We had an issue and they addressed it properly and without hassle. I’m definitely going back for my next car.
I came here looking for Audi A4 and ended up finding something way better, Audi S4 lol. This place is great and has nice variety cars not just basic stock imports. The staff is very friendly and patient I highly recommend to anyone looking to buy import cars.
HOI is very professional. My purchase was efficient and very swift. Roni & the crew are very intelligent and super friendly! All of the cars in the inventory are well maintained and very clean. If you’re looking for an amazing car with an unbeatable price, Haus of Imports is the place for you!
I am the Head Mechanic here at Haus of Imports. I know what kind of business the owner runs and it is A-1! This is why i did not hesitate to buy this BMW in a matter of a day.
Saw a vehicle that just came in inventory and talked to Roni about it, he got me financed on it and in my dream car in just few hours. I am very Satisfied with my vehicle but I am more satisfied that I work here! Give them a try, you will not be disappointed !
Haus of Imports has earned every star possible from me. I am very happy the GM Roni Bajralia kept his word after the sale and at the end of the day, that's what matters. All we have is our words and these guys BACK IT UP.
I would recommend Haus of Imports 100%
Nice good quality cars.
When i first heard about the Haus of import i was still in Albania. I was amazed by the quality and prizes that they serve. After coming in the States I decided to pay a short visit and see with my eyes how this company works. I must also say that this wasn't the first company i checked in Chicago. But these was the one who caught my attention by they're honesty and experience that they have in the field of selling cars. That's when I decided to buy a car. Everything was in the best condition starting from the engine and the interior. I was really satisfied with the car it works perfectly and you will not be disappointed. Also, another good thing is that you will buy it with the best prize you could ever find in the market. Also, i had the possibility to meet two amazing people Ron and his father. They sold me the car in august with best price and after my staying here, now that I decided to leave they accepted to buy the car again. They give the best advices when it comes to buying a car. I must say from scale 1 to 10 they definitely deserve a 11. Starting from these two as good people and also for the quality of cars that they work with.
Respekte Roni & Ylber God Bless you guy's.
I called the dealership on Friday and spoke with Mary. Very friendly. Called back on Saturday and spoke with Roni, my salesman. Today is Tuesday and I have the car. My transaction was quick, easy and smooth. The car was delivered in tip top shape and exactly as described. Roni was awesome to deal with and we will purchase again from HOI! Thank you all for everything 🚙
I didn’t buy a car here but I am a transporter that was picking up a car that my customer bought from them. As a transporter we are always racing the clock and most dealers make us wait while they handle their own business first. These guys were something else. I was in and out in less than 20 minutes. They even politely asked their customers if they can wait while they handle me first. Thank you so much for valuing my time! Their office is currently undergoing a complete renovation so it was a little hectic but it seems like renovations are almost complete. Just from looking around at their inventory I immediately noticed that these guys have the cleanest, nicest cars for sale and from the quick glances their prices were some of the best I have seen so far. No dealer comes close to the customer service these guys offer, and that’s coming from someone who deals with a lot of dealers in a lot of states. We need more dealers like these! Thanks again guys! Next time I go shopping for a car, this will be my first and only stop as I trust these guys are truly dedicated to the customer.
Bought a SUPER clean BMW X6 M// from this place. They got me in and out in 20 Min.
I can’t believe they got me in and out so fast.
Great service!
